Delivery Policy

Effective Date: January 16, 2025

At Omegaauthentic, we are dedicated to providing a seamless and efficient delivery process for all our customers. Below is our Delivery Policy, outlining the terms and conditions related to shipping and delivery of your order.

1. Processing Time:
Once your order is placed and payment is confirmed, it will be processed within 1-2 business days. Please note that processing times may vary depending on the availability of the items, special promotions, or holidays.

2. Shipping Methods:
We offer various shipping options to ensure timely delivery. Shipping methods and associated costs will be calculated at checkout based on your delivery location. Available shipping options include:

  • Standard Shipping
  • Expedited Shipping
  • International Shipping (if applicable)

3. Shipping Costs:
Shipping costs are calculated during checkout based on your selected shipping method and delivery location. Additional charges such as taxes or import duties (for international orders) may apply and will be the responsibility of the customer.

4. Delivery Times:
Delivery times vary based on your shipping method and location. Estimated delivery times are as follows:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • International Shipping: 7-14 business days (varies by destination)

Please note that delivery times are estimates and may be affected by factors beyond our control, such as shipping carrier delays or customs processing.

5. Order Tracking:
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can use this tracking information to check the status and estimated delivery time of your order.

6. Address Accuracy:
It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete. Omegaauthentic is not responsible for delays or undelivered packages due to incorrect or incomplete address information. If you notice an error in your shipping address, please contact us immediately at info@omegaauthentic.com.

7. Shipping Restrictions:
We currently offer shipping to most locations worldwide. However, there may be certain shipping restrictions based on the destination country, and in some cases, we may not be able to ship to certain areas. If we are unable to fulfill your order due to shipping restrictions, we will notify you and offer a full refund.

8. Lost or Damaged Items:
If your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue. Claims for damaged or lost items must be reported within 7 days of receiving your package.

9. Delivery Delays:
While we strive to ensure timely delivery, unforeseen circumstances such as weather events, carrier delays, or customs inspections may cause delays. Omegaauthentic is not liable for any delays that occur once the package has been handed over to the shipping carrier.

10. Customer Support:
For any questions regarding shipping, tracking, or delivery, please contact our customer support team at info@omegaauthentic.com or (813) 926-9468.